FrightFest

Got to pick seats - cards declined (they all have sufficient funds).

A disgrace.

Vue management have clearly made a decision in advance not to sell festival passes over the phone - so why not put a message to that affect on the phone line before we queue? 10p a minute, that's why.

danvestite wrote:I've had the same. Call back in an hour, they said.
I have to say Vue's customer service leaves a lot to be desired too. 35 minute wait to get no answer at all, not so much as an apology.

You were lucky - I got told to call back "in the week!"

BristolHorror wrote:Yeah - it's not seriously high volume though. It's not like millions of people are attempting to use it...

It's just poor planning (on behalf of Vue - obviously not FF).

Agreed. Vue have seriously let FF down here.

Has anyone managed to buy a festival pass online yet?

Just to confirm what others have been saying: I finally got through on the phones and was told they can't sell festival passes over the phone. Website is still broken; they say it's the weight of traffic.

Jeez - how hard can it be to give someone £340?!

domdunc wrote:just got told on the phone they can't book festival passes only day passes? doesn't sound right to me...

What a shambles. The FF ticketing page lists a number for phone bookings.

Looks like Vue are making 10p a minute out of all of us on the 'phone due to the website not working. Hmmm...

In the phone queue now - but have started going backwards in the queue! Looks Vue can't even get phone bookings right

Yep - can't buy tickets due to error messages

As of 11am, the Vue website is stating that tickets are on sale in 2 hours - does that mean they're available at 1pm, not noon as expected?

Sounds like a lot of thought has gone into how to make the enforced changes work. I doubt there's a perfect solution, but this should be the best way forward. Can't wait to see how it all pans out.

Now, off to sort some childcare for 5 days in August...

Great post!

One way to up those averages and avoid some of the “barrel scrapers” would be to reduce the duration of the festival. On balance though I think I’d still rather a five day jolly and risk some stinkers than have it cut short.

Thank goodness common sense has prevailed - shame it had to go this far though.

I too missed this, and having subsequently spoken to the man himself a couple of times after the event at FF I regret it. He seemed a very cool bloke.

I thought they were not as strong as last years, which were really great. Still some very entertaining pieces though, and I agree Brutal Relax was great fun.