How Film4 FrightFest will work in 2014

Taking place over the Bank Holiday weekend, 21st - 25th August 2014
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Wulfster
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Re: How Film4 FrightFest will work in 2014

Post by Wulfster » Sat Jun 28, 2014 1:42 pm

Got my pass. Crappy seat in screen 7 (to be expected really).
But I now have to spend some time on the customer support line (again) to ensure I wasn't charged for the "cancelled" seat ... which was an aisle seat near the front!!! GOD DAMN YOU VUE *shakes fist and loads rifle*
I've going to Frightfest since the beginning, and today was the first day I didn't join the sleepy queue since 2005, and TBH Vue's ineptitude has really pissed me off.
Now I know what you guys were all going on about with the Halloween all-nighters!
Not good...

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Re: How Film4 FrightFest will work in 2014

Post by bernal316 » Sat Jun 28, 2014 1:43 pm

Absolutely disgusting!!!
Been refreshing the web site for nearly 2 hours and no luck at all. Have occasionally got to the seating plan ( no seats left apart from sitting an inch from the screen) but crashed soon after!! Looks like it won't be 7 in a row for me. A ABSOLUTE FUCKING JOKE

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Re: How Film4 FrightFest will work in 2014

Post by MattP » Sat Jun 28, 2014 1:47 pm

Keeps declining the card FFS!!

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Re: How Film4 FrightFest will work in 2014

Post by michacgn » Sat Jun 28, 2014 1:51 pm

OMG.
I get my Festival Pass@Screen 6. Not the best seat but better than what I could choose for the other screens.
My foreign Prepaid Creditcard worked fine. :eek:

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Re: How Film4 FrightFest will work in 2014

Post by DJBenz » Sat Jun 28, 2014 1:54 pm

I'm sure Ian will be on the forum to apologise for all of this once he gets the issues sorted with Vue. To the FF guys' credit, they did anticipate this and had several meetings with Vue well in advance to try and avoid this situation, but it looks like Vue has let them down spectacularly.

I know it must be hugely frustrating and I hope everyone gets their tickets sorted eventually.

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Re: How Film4 FrightFest will work in 2014

Post by Eddie Krueger » Sat Jun 28, 2014 1:58 pm

Constant card refusal - don't know what to do. The funds are there.

No reflection on the FF boys, but Vue need an absolute kicking.

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Re: How Film4 FrightFest will work in 2014

Post by HeadOnAStick » Sat Jun 28, 2014 2:00 pm

I don't get that far, the website just times out on me. :(

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Re: How Film4 FrightFest will work in 2014

Post by bernal316 » Sat Jun 28, 2014 2:04 pm

It is a real embarrassment for the brand.
If this had happened at my work someone would have been sacked.
Still can't get into 5 or 6 but all passes in 7 have sold out. 2 and a half hours and I'm empty handed, beyond a joke.......

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Re: How Film4 FrightFest will work in 2014

Post by MattP » Sat Jun 28, 2014 2:07 pm

I feel bad for those who have other things they need to be getting on with and may not have the option to sit around all day. I have no other commitments at the moment but its getting tedious sitting here now.

As said before this is no reflection on FF who always do a stellar job. Shame they have to be let down by the people chosen as the new venue

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Re: How Film4 FrightFest will work in 2014

Post by Wulfster » Sat Jun 28, 2014 2:10 pm

DJBenz wrote:I'm sure Ian will be on the forum to apologise for all of this once he gets the issues sorted with Vue. To the FF guys' credit, they did anticipate this and had several meetings with Vue well in advance to try and avoid this situation, but it looks like Vue has let them down spectacularly.

I know it must be hugely frustrating and I hope everyone gets their tickets sorted eventually.
DJ Benz - Absolutely. This has nothing to do with all the effort that Ian, Paul, and Alan have put into the organisation. And I know the efforts they've been through with Vue after various debacles with the Halloween bookings. There is ALL on Vue. I know that previously the lack of IT staff/support on their booking sites has been an issue, and it looks like that was the main cause here again. Also disappointing in that we were lead to believe that phone-booking was available, but Vue didn't communicate that this would NOT be the case.
I think all the "Turn your bloody phone's off" idents this year should be performed live on the Vue management and/or IT guys! :evil:

On a selfish note, I'm happy that I eventually managed to get onto the site (after 1hr 50mins of constant effort),and get a weekend pass. I am looking forward to it immensely as usual, but I can already see from Facebook and twitter that a few unhappy people gave up or just weren't able to complete transactions. Hopefully this will be the only bum note in the festival this year, as it looks a corker otherwise...

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Re: How Film4 FrightFest will work in 2014

Post by bernal316 » Sat Jun 28, 2014 2:12 pm

finally got in!!!! 4 seats left over all 3 screens, and i can't get past the booking page, I'm going to FUCKING KILL SOMEONE!!!!!!!!!!!

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Re: How Film4 FrightFest will work in 2014

Post by Eddie Krueger » Sat Jun 28, 2014 2:14 pm

I've entered various card details a couple of dozen times - did anyone eventually get success after being declined?

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Re: How Film4 FrightFest will work in 2014

Post by HeadOnAStick » Sat Jun 28, 2014 2:15 pm

Still no joy, looks like I'm missing out this year, bummer.

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Re: How Film4 FrightFest will work in 2014

Post by Malky » Sat Jun 28, 2014 2:19 pm

Managed to get a ticket for seat b10 in screen 6 at least I hope its screen 6 but at the very least its an aise seat.

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Re: How Film4 FrightFest will work in 2014

Post by rambizzi187 » Sat Jun 28, 2014 2:20 pm

Eddie Krueger wrote:I've entered various card details a couple of dozen times - did anyone eventually get success after being declined?
yep i got festival pass in screen 5

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