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For Swap: Festival Pass - Screen 5 - C29

Posted: Mon Aug 11, 2014 4:07 pm
by RICHARDHOBLEY
Hi there,

I have a full Festival Pass for Screen 5 (Film 4 Screen), seat number C29.

I'm looking to swap it for any Festival Pass in Screen 6 (Arrow Screen) so I can match my schedule with the people I'm going with, who are in Screen 6.

Any seat will do :)

I know it's late, but if annyone has a seat to trade, and would like to be in the bigger screen, I'd be eternally grateful!

Best,
Richard

Re: For Swap: Festival Pass - Screen 5 - C29

Posted: Tue Aug 12, 2014 3:44 pm
by RICHARDHOBLEY
Just thought I'd add/update --

I tried my luck with Vue's customer service team again today (yesterday, they told me it couldn't be refunded and that there were no tickets available, despite a few appearing on the website in all screens).

Today, after telling me that tickets are non-refundable, when I explained the situation, they were nice enough to allow me to purchase a new ticket for the screen I wanted (all the ones available on the website were available on their side too), and refund my old one. So, essentially, exchange my ticket :)