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Emails

Posted: Wed Aug 08, 2018 8:40 pm
by jonbly
Gmail is blocking emails from Frightfest.

I can report it as spam, I can report it as phishing... but there's no button to reset it to 'trusted'... so no images and no links.

The email is shown as being from 'frightfest@mac.com via sendinblue.com', and Gmail's comment is that 'Gmail could not verify that it actually came from mac.com'.

Re: Emails

Posted: Thu Aug 09, 2018 12:00 am
by DJBenz
Have you tried adding that email to your contacts? That usually whitelists an address in Gmail.

Re: Emails

Posted: Thu Aug 09, 2018 1:25 pm
by Alex J
Have there been any emails recently? I'm on Hotmail, but I don't think I have had any for sometime.....

Re: Emails

Posted: Thu Aug 09, 2018 1:44 pm
by DJBenz
Alex J wrote:
Thu Aug 09, 2018 1:25 pm
Have there been any emails recently? I'm on Hotmail, but I don't think I have had any for sometime.....
Hotmail has a notoriously stringent spam filter. Definitely check your spam folder, if they even managed to reach it.

Re: Emails

Posted: Thu Aug 09, 2018 2:00 pm
by zappa fan
What does this email say? Can't see it in my Inbox or spam box? I'm on Hotmail.

Re: Emails

Posted: Fri Aug 10, 2018 3:18 pm
by jonbly
The one I was reacting to was about the updated guest list... but I don't think I've had a FF email this year.
DJBenz wrote:
Thu Aug 09, 2018 12:00 am
Have you tried adding that email to your contacts? That usually whitelists an address in Gmail.
If Gmail thinks the address is being spoofed, though, that shouldn't work. I'll give it a go, though... but ultimately I think FF need to fix this.

Re: Emails

Posted: Fri Aug 10, 2018 8:58 pm
by Phil Newton
I haven't had any emails from FrightFest either since that whole GDPR 'opt in' nonsense... have both gmail and yahoo accounts.

Re: Emails

Posted: Fri Aug 10, 2018 9:36 pm
by iomega
We have had quite a few FrightFesters saying the same thing. It turns out when they replied to our GDPR emails they didn't respond to an email that was fired back asking them to validate their email addresses, the dreaded double opt in. To start to get our emails again you will now need to reregister and remember to respond to the double opt in email.

We have a newsletter going out next week with some updates and all the info about how to get the pass holders discovery screen tickets.

Here is the link to do so.

http://www.frightfest.co.uk/mailing-list.html

Re: Emails

Posted: Sat Aug 11, 2018 12:40 am
by jonbly
No, it's not GDPR - this is about emails that arrive, but that Gmail is convinced are phony. I assume it's because you're using Sendinblue rather than mailing us direct.

I've tried adding the mac.com email address to my Contacts... and that does seem to resolve the image / link issue, though Gmail's still plastering it with links begging me to tag it as Spam / Phish.

I'll see if the next one still goes straight to Spam like the rest...

Re: Emails

Posted: Tue Aug 14, 2018 12:30 am
by argento1977
Could the guests update email be resent.

Not possible I'm afraid and anyway it is out of date already as more and more guests are being added almost daily. Go to the news pages on the FrightFest website. You will find the guest list as of mid-July which was the basis of the newsletter.